Policy

Hawtees Production

Please allow up to 8-28 working days to produce your orders, all of which depends on schedule which can be determined upon order. Upon completion of the orders there is a free delivery option of which will take an additional up to 7 working days using normal parcel post delivery.

Printing production

Hawtees maintains a close control over its printing to ensure the highest quality but is not to be held responsible for any difference between the color of the print shown on computer and the actual color on the t-shirt because of the different color codes between computer graphics and printing machine. The maximum size for designs is 16 inch tall X 12 inch wide and cannot be printed near the t-shirt line.

Payment

Hawtees accept payment by cheque and cash only. Payment can be made to our Maybank-account no. 112362099987 (Nur Aishah Binti Azizan). We need a RM10 deposit for each T-shirt and the remaining balance upon delivery for Klang valley orders. For outside klang valley full payment is required upon order. Hawtees also does not provide for payment by credit.Payment can also being made through PayPal account as well.

Delivery

Delivery is free nationwide using normal parcel post. Hawtees are not responsible for any losses and the delivery period is based on the carriers. Hawtees are also not responsible for any problems with orders which have been opened or left unattended after they are delivered.

Change to order

Any changes to the order must be notified within 24 hours after placing the original order by e-mail. After 24 hours we will not guarantee that your order can be changed.

Order cancellations

Order cancellations must be done within 24 hours after placing an order. There will be a 25% cancellation fee based on the price of the order.

Return & Exchanges

Hawtees will not accept a return unless the order is defective or the wrong item(s) is received. We will not accept returns based on size discrepancies or color discrepancies arising from viewing the item(s) on our website and printed material. Hawtees will not accept a returned order that has been washed or worn. If a problem does arise with your order please contact our us at ey3sha@gmail.com or call 03-56324007 within 8 days of receiving your orders.